How to ask for Support

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Table of Contents

Welcome to RPCS3, the world's first open-source PlayStation 3 emulator.

Read the Quickstart Guide. In this guide you will be able to:
- Check the hardware requirements;
- Install the software requirements.
Ensure that you're using the latest official RPCS3 build. No support is provided for custom, outdated or unofficial RPCS3 builds.
Ensure that your GPU drivers are up-to-date.
Pack up your log file.
- Use a compressing tool such as 7-Zip to compress the RPCS3.log file to a .7z file after closing the emulator.
  - On Windows it will be in the log folder inside your RPCS3 folder.
  - On Linux (yes, that includes SteamOS) it will be in ~/.cache/rpcs3/.
  - On macOS it will be in ~/Library/Caches/rpcs3/.

Choose one of the following places to ask for support at:

On Discord:
- Go to the #help channel on our Discord Server and start writing a message describing your issue.
- Include the compressed log you obtained on the previous step, as well as any screenshots in the case of visual issues.
On Forums:
- Go to the Support section of our forums and start a new thread describing your issue.
- Upload the compressed log you obtained on the previous step as an attachment, as well as any screenshots in the case of visual issues.

⚠️ Do NOT send us copy pasted text or screenshots from the emulator's log/settings windows ⚠️ ⚠️ Do NOT send us screenshots from fatal errors that contain a link to this guide ⚠️ Doing these will grant you a warning We need the full log file as described in this guide